IT Health Checks & Diagnostics
Know exactly where your IT stands. Our comprehensive health checks identify hidden problems and give you a clear roadmap for improvement.
What's Included
Hardware Assessment
Age, condition, and remaining lifespan of all computers, servers, and network equipment.
Software Audit
Inventory of installed software, version status, and licence compliance review.
Security Review
Assessment of antivirus, firewall, password policies, and potential vulnerabilities.
Backup Verification
Testing of backup systems to ensure data can actually be recovered when needed.
Network Health
Performance testing, connectivity issues, and infrastructure documentation.
Detailed Report
Clear, jargon-free report with traffic-light ratings and prioritised recommendations.
Who It's For
- Businesses without dedicated IT support
- Companies considering switching IT providers
- Organisations preparing for growth or change
- Businesses that haven't had IT reviewed recently
- Companies concerned about security or compliance
How It Works
Scope Discussion
We understand your business, concerns, and what you want to get from the health check.
On-Site or Remote Assessment
Our technicians gather data from your systems using non-invasive diagnostic tools.
Analysis
We analyse findings and prepare your customised report with recommendations.
Report Presentation
We walk you through the findings, explaining issues in plain language.
Next Steps
You decide how to proceed—we can quote for fixes or you can use another provider.
Typical Timelines
Assessment typically takes 2-4 hours for small businesses, up to a full day for larger environments. Report delivery within 3-5 working days of assessment.
What Our Clients Say
"We thought everything was fine until the health check. Turned out our backups hadn't actually worked for six months and our antivirus licences had expired. Could have been a disaster. Now everything is properly monitored."
Frequently Asked Questions
What does an IT health check include?
We assess your hardware condition, software licensing, security posture, backup systems, network performance, and overall IT infrastructure. You receive a detailed report with findings and prioritised recommendations.
How long does a health check take?
A typical small business health check takes 2-4 hours on-site or remotely. Larger environments may require a full day. We work around your schedule to minimise disruption.
Will you find problems we don't know about?
Usually, yes. Common discoveries include aging hardware, missed security updates, backup failures, licence compliance issues, and performance bottlenecks that users have simply learned to work around.
Is this different from ongoing monitoring?
Health checks are point-in-time assessments ideal for businesses not on managed IT plans. They give you a snapshot and roadmap. Ongoing monitoring (RMM) provides continuous oversight and is included in our managed IT packages.
What happens after the health check?
You receive a detailed report with traffic-light ratings for each area assessed, plus prioritised recommendations. We can then quote for any remediation work needed, or you can address issues with your existing IT provider.
How often should we have a health check?
For businesses without ongoing IT management, we recommend annual health checks at minimum. Quarterly checks are advisable for growing businesses or those in regulated industries.