Remote IT Support
Expert IT help without the wait. Our remote support team resolves most issues within minutes, keeping your team productive.
What's Included
Unlimited Support Requests
No limit on the number of support requests. Your team can call or email whenever they need help.
Screen Sharing Support
Secure remote access to diagnose and fix issues while you watch, with full transparency.
Software Troubleshooting
Expert help with applications, email, browsers, and operating system issues.
User Training
Quick one-on-one training sessions to help users become more confident with technology.
Performance Optimisation
Remote tune-ups to speed up slow computers and resolve frustrating delays.
Security Assistance
Help with suspicious emails, potential malware, and security best practices.
Who It's For
- Businesses needing fast, responsive IT support
- Remote and hybrid teams across multiple locations
- Companies without on-site IT staff
- Organisations wanting to reduce IT costs
- Businesses outside major city centres
How It Works
Contact Us
Call, email, or use our support portal to describe your issue.
Quick Assessment
Our team reviews your request and assigns the right technician.
Remote Connection
With your permission, we connect securely to your device.
Resolution
We diagnose and fix the issue, explaining what we're doing along the way.
Follow-Up
You receive a summary of work completed and any recommendations.
Typical Timelines
Average response time is 15-30 minutes during business hours. Most issues are resolved within a single session. Complex problems may require follow-up but we keep you informed throughout.
What Our Clients Say
"Having remote IT support has been brilliant for our hybrid team. Someone in the office has a problem at 9am, it's fixed by 9:30. No waiting around for a technician to drive over."
Frequently Asked Questions
How does remote IT support work?
You contact us via phone or email, and we connect to your computer using secure remote access software. With your permission, we can see your screen, diagnose issues, and fix problems as if we were sitting right there with you.
Is remote access secure?
Absolutely. We use enterprise-grade encrypted connections and only connect with explicit user consent. Sessions are logged, and you can see everything we do on screen. We disconnect immediately after resolving your issue.
What issues can be fixed remotely?
Most software issues, email problems, printer setup, slow performance, virus removal, application configuration, and user training can all be handled remotely. Only hardware faults or network infrastructure issues typically require on-site visits.
How quickly can you respond?
Most remote support requests are answered within 15-30 minutes during business hours. Critical issues are prioritised for immediate response. We also offer out-of-hours support for managed IT clients.
Do you support Mac as well as Windows?
Yes, we support both Windows and macOS systems, as well as Microsoft 365, Google Workspace, and most common business applications.
What if the problem can't be fixed remotely?
For issues requiring hands-on attention, we'll schedule an on-site visit from our mobile technicians who cover Manchester, Liverpool, Leeds, Sheffield, and surrounding areas.